Shipping, Delivery & Return Policy

Shipping

We at Kurtzy strive to deliver our products with high end packaging and within the expected time frame.

Making sure we reach almost all the cities and as well as the rural areas, we work closely with our delivery partners and if you are from an unreachable pin code, we’ll try to deliver the package with Government Registered Book post or Speed post. We ship throughout the week, except Sundays and Public holidays.

Order ValuePrepaid Cash on Delivery
Up to Rs.499Rs.50Rs.50
Rs.500 and aboveFreeRs.30

 

Note:

*Cash on delivery products for orders above Rs.500 will carry Rs.30 as we will have to bear the delivery expense, if at all the product is rejected by you at your doorstep.

Popular Questions:

Get answers to some of the most frequently asked questions.

I placed an order today. When can I expect the shipment?

Orders are usually dispatched within 1 to 4 working days and you can expect the shipment 2 to 3 days after the product is shipped. Hence you can expect between 5-7 days after placing order.

For semi-rural and rural pin codes where we can reach only through government postal, you can expect the shipment 5-7 days after the product is shipped which is 9 – 11 days after placing order.

Do I need to pay extra taxes or hidden charges at the time of delivery?

No, you do not have to pay any extra charges. All of our products are inclusive of GST and other taxes.

What if I miss a delivery?

For a normal order, if you are unable to receive the package on the first attempt, our delivery partners will make 2 more attempts before sending back the product to us.

What if I get a damaged product? How can I return it?

If you receive a damaged or tampered box at the time of arrival, you can refuse the delivery and return back to the delivery associate. However, if you see a damaged product upon opening the package, you can request for a refund or replacement from our portal.

When will I get my refund?

Refunds back to Debit cards, Credit cards, Net banking or Bank accounts (NEFT) are fully refunded within 3-5 business days after we receive and process your return. Refunds in the form of cheques can take up to 10-12 business days to arrive via post.

Note: Cancellation of order is NOT allowed after placing the order online.